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- 职位介绍
- Description: We are looking for Mandarin speaking Customer Service Executives to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking a great place to work. As a Customer Service Executive, you will be responsible for handling pre- and post-booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel. Main Responsibilities:· • Handle pre and post reservation inquiries by phone, e-mail and fax; • Modify, change and/or cancel existing reservations; • Outbound calls to hotels/guests to arrangement special requests; • Liaison between guest and hotel to resolve complaints; • Manage relationships with hotels by providing high levels of customer service and account management support. Required Skills· • Excellent communication skills; • Problem solving; • Sense of responsibility; • Independent and customer friendly. Our ideal candidate is: • Experienced with internet and hotel industry; • Fluent in both written and spoken English; • Fluent speaker of Mandarin; • Available Full-time and flexible in work schedule; • Available to attend a full-time (4 weeks) paid training;; • Already have work permit in mainland China What we can offer:· • Competitive starting salary; • Extra allowance for late shift; • Transportation support after work; • Quarterly bonus up to 6% of your gross quarterly salary • 4 weeks full time new hire training in English; • 15 days annual leave; • Discount for hotel reservation; • International and fun working environment, casual dress code; • Opportunities for business travel oversea
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