【英语客服培训师 (MJ018875)招聘】_携程集团招聘信息-猎聘

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人力资源 · 携程集团

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职位介绍: We are looking for Business Coaches for both Flight and Hotel Products, who will be responsible for the nesting period of coaching new advisors, and improving the service standards and internal knowledge of existing advisors. You will also be trained to be a trainer (TTT) who can deliver classroom training. By utilizing your expertise and knowledge, collaborating with trainers, both Trainers and Business Coaches will work seamlessly together and provide the best training support to all the advisors of IBU CSC. With expert knowledge on the Hotel or Flight product, guide both new and existing Advisors on service-related best practices; Develop and maintain training and coaching documents and knowledge materials; Take responsibility for ensuring all material developed and delivered is up to date, current, accurate Liaise between the Quality Control team and Advisors to identify areas for improvement; Collaborate with Service Team Leads/Supervisors on outputting qualified newbies and helping existing advisors with upskilling; Act as a role model in displaying Trip’s values in all activity and communication, promoting a positive and professional image of Trip at all time. Ensure the Customer is at the heart of every piece of work and ensuring that our standards help drive forward an exceptional Customer journey; Assist with any ad hoc projects and tasks from Training Manager where necessary. 任职资格 Proficiency in both verbal and written language as it’s shown above; English is preferred as additional language if you are from JP or KR Team; Excellent or good in the business skills. Have the desire to develop your great coaching skills and training potentials; Be passionate about the Learners’ journey and understand the need to be a key part of that; Logical and Critical Thinking Mindset required; Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Willing to go out of your way to do the “right thing”, and ask questions to the bottom; Able to work under tight deadlines and pressure, both independently and with others.

其他信息: 语言要求：英语; 行业要求：全部行业

公司简介

携程集团是全球知名的一站式旅游服务供货商，旗下品牌包括*********、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。 *********Group is a global travel service provider comprising of ********, Ctrip, Skyscanner, and Qunar. Across its platforms, ******** Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, ******** Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".