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- 职位介绍
- 职责描述： In this role, you will be a trusted customer experience advisor and partner to our Asia-Pacific (APAC) Large Customer Sales (LCS) and app development gaming clients. Consulting with these clients on their export potential, you will strategize on how to maximize potential through Customer Experience to deliver incremental growth for themselves, and ultimately Google. You will identify the biggest levers for success and present unique insights that shape our clients plans. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. - Develop and manage Customer Experience solutions across gaming clients in APAC, delivering consultations to Google's strategic LCS clients. - Consult with Google’s strategic export customers to provide specific, data-informed and actionable advice to improve conversion rates and business results. - Develop the Customer Experience provider ecosystem by identifying and onboarding partners to support across additional payment challenges. - Capture learnings, and look to optimize and scale the program in the future and beyond through marketing/product/other. - Develop industry knowledge and relationships, both internal and external, to help develop the program in order to better support gaming customer needs. 任职要求： Minimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience in customer experience, support operations, advertising sales, marketing, consulting, or media. - Ability to speak and write in English and Mandarin fluently. Preferred qualifications: - Experience with gaming and/or with crafting and delivering gaming narratives with key stakeholders. - Ability to autonomously drive, prioritize multiple initiatives, and present to leadership. - Ability to adapt your message to the technical level of the audience with comfort presenting data driven materials to groups of any size and background. - Excellent consulting, client-facing, and organizational skills, and/or ability to work and deliver results in matrix stakeholder structures. - Great communication and influencing skills. - Excellent business sense and entrepreneurial spirit
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