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- 职位介绍
- 职责描述: • Record information regarding financial status of customers and status of collection efforts. 记录客户的财务状况和收款情况。 • To manage an allocated Client portfolio ensuring payment to contract terms. 管理已分配的客户投资组合,确保按合同条款付款。 • Monitor, maintain and reconcile customer accounts, confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts. 监控、维护和协调客户账户;通过电子邮件和电话与客户沟通,确定拒付原因,审核销售和服务合同条款。 • Research and work with Sales, Sales Ops, Finance and customers to resolve unapplied payments, deductions, and disputes. 研究并与销售、销售运营、财务和客户合作解决待摊付款 、扣款和纠纷。 • Work directly with third party collections agencies in recovering past due balances. 与第三方收款机构直接合作,收回逾期款项。 • Translate and analyze credit investigation report delivered by third party. 翻译和分析第三方出具的信用调查报告。 任职要求: • Degree in business/business management/finance required. 商业/商业管理/财务相关学位。 • 5+ years professional experience preferably in a credit/collection environment. 5年以上信用/收款相关工作及经验。 • Ability to interface well with all levels especially Sales, Customer Care, Finance. 良好的沟通能力,特别是与销售、客户服务、财务部门。 • Ability to prioritize multiple tasks in a busy work environment. 能够在繁忙的工作环境中优先处理多项任务。 • SAP and Salesforce experience preferred. 有SAP, Salesforce工作经验者优先。
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