Associate Product Support Engineer - WeChat Support 10-20k
大连 3-5年 本科
绩效奖金 领导好 公司规模大 岗位晋升 带薪年假 休闲餐点 定期体检
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职位介绍
We are currently seeking a talented Associate Product Support Engineer in Dalian, China, to join our Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, detail oriented, able to manage multiple tasks and priorities, and provide reliable technical support to our customers. Veeva目前在大连正在招聘产品支持工程师加入我们的产品支持团队。 您将成为一家年轻而令人兴奋的公司的一部分,该公司凭借生命科学行业云被公认为SaaS领域的市场领导者。 作为产品支持团队的成员,您将负责为客户以及内部其他团队(例如咨询和销售团队)提供支持。 您将与开发和质量检查团队紧密合作,诊断,排除故障并解决复杂的问题。成功的候选人将需要有快速学习和适应的能力,注重细节,能够管理多个任务和优先级,并始终站在客户的角度上思考并提供可靠的技术支持。 What You’ll Do • Support client administrators across multiple organizations, provide technical support covering all issues related to Commercial Cloud products • Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration • Provide coordinated support for getting new releases and configuration changes into production • Interface with engineering, product management and services when necessary • Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues • Create and maintain knowledge articles in our customer support portal. • 主要面向全球多个组织的系统管理员提供与商业云(Commercial Cloud)产品有关的所有问题的全球支持 • 处理有关产品功能,导航,安装或配置的信息请求的咨询 • 针对新版本和配置更新的投入生产提供技术支持 • 必要时与开发,产品管理和服务团队进行交互 • 解决影响用户的关键生产环境问题,包括系统不可用和数据完整性问题 • 在我们的客户支持门户中创建和维护知识文章 Requirements • Excellent verbal and written communication skills in English • 2 year+ previous technology / admin / software / level 2 support related work experience • Bachelor’s degree in a related field • Proven ability to collaborate and communicate with customers • Experience working successfully in a rapidly changing environment • Availability to work a rotating weekend on call schedule • 精通英语的口头书面沟通 • 2年以上技术支持/系统管理员/软件二线支持相关的工作经验 • 相关领域的学士学位 • 优秀的与客户合作和沟通的能力 • 在充满变化的环境中成功工作的经验 • 可以按计划在周末轮换工作 Nice to have • Knowledge and background in life sciences and / or CRM • Knowledge of SQL database / ability to write queries • Understanding of Java, SOAP, REST API, Salesforce Platform. • Experience in cloud / hosted software environment • 生命科学CRM的知识和背景 • 数据库知识/SQL编写查询的能力 • 了解Java,SOAP,REST API,Salesforce平台 • 具有云软件环境的经验

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