【售后服务经理招聘】_猎头顾问招聘信息-猎聘

李先生 12小时前在线

猎头 · 成都安臣仕企业管理咨询有限公司

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职位介绍: Main Task Execute Business strategy through an adequate action plan Build, develop, and manage the teams in line with company objectives, quality standards and ethics. Will ensure the local FSE team is well following HQ working methodologies, and state of the art ways of working. •Coordinate, Manage and direct Field Service Engineers team Resources planning is implemented on time, according to customers' requests, with the level of compliance, quality, and technical performance. •Manage resource conflict issues within the teams Escalated problems are solved, and solutions are documented. •Provide guidance in professional and career development You support your team members and provide the necessary means (training and personal coaching) to allow them to grow technically and/or professionally. •Be the interface contact with related departments and regions for his/her own components Maintain efficient relationships with related departments. •Report and document to the regional manager Report and document team activities, improvement propositions, and actions. •Be accountable for the field service team’s technical certifications Technical Certifications of the team cover the technical competencies to execute the missions (for example: sufficient RF experts are present in the FSE team) •Ensure legal requirements for safety and quality are met within the teams Make sure all team members are trained on QA/EHS policies and apply them in their daily work Profile Required •Bachelor’s degree or above. •Good English capability. •People management experience. •Be good at communication, patient, and careful. •Good sense of customer service activities. •Good knowledge of Microsoft Office, i.e. Word, Excel, PowerPoint, and supporting experience in customer service. Prefer familiar with SAP, and Salesforce. •Can adapt to short-term business trips in and out of China.